Terms & Conditions

These Terms govern your relationship with the operator of National Casino at nationalcasinobet-ca.com, including your access to the website, account use, deposits, withdrawals, bonuses, and participation in casino or betting products made available through the platform. By registering an account or using the website, you confirm that you have read, understood, and accepted these Terms, the Privacy Policy, and any game-specific or promotional rules published on the site. Effective date: 6 November 2026.

Definitions

For the purposes of these Terms, the following words and expressions have the meanings set out below:

Operator means the entity identified in source public brand information as TechSolutions Group N.V., an N.V. stated to operate National Casino at nationalcasinobet-ca.com under a Curacao licence, with active licence status details not otherwise specified.
Website means nationalcasinobet-ca.com and its related pages, content, cashier, games, promotional pages, customer-support interfaces, and account environment.
User means any person who visits or uses the Website, whether or not that person completes registration.
Player means a registered User who opens and maintains an account with National Casino and is permitted to deposit, wager, receive bonuses, and request withdrawals subject to these Terms.
Account means the personal player profile created on the Website for identification, gameplay, payments, and compliance checks.
Bet means any stake placed by a Player on a sports, casino, live casino, or other game event offered on the Website, if such product is available at the time of use.
Wager means the amount risked by a Player in a game, round, hand, spin, or betting event, whether using cash balance or an eligible bonus balance.
Bonus means any promotional credit, free spins, cashback, rebate, enhanced odds, or other incentive offered by National Casino subject to separate promotional rules.
Bonus Balance means funds or credits derived from a Bonus and subject to additional conditions, including wagering requirements, game restrictions, expiry periods, and withdrawal limitations.
Cash Balance means funds deposited by the Player, or winnings derived from eligible real-money play, that are not currently restricted as Bonus Balance.
KYC means "Know Your Customer" verification procedures, including identity, age, address, payment-method, and source-of-funds checks where required.
Applicable Law means the laws, regulations, licence conditions, anti-money-laundering rules, and consumer-protection obligations that apply to the Operator, the Website, and the Player's use of the services, taking into account provincial restrictions in Canada where relevant.
Restricted Jurisdiction means any country, province, territory, or locality from which the Operator does not accept Players, or where access or use would be unlawful or contrary to the Operator's own rules.
Inactive Account means an Account showing no login, wagering, or payment activity for a period determined by the Operator's internal policy or by applicable law.

Account Registration

To create an account at National Casino on nationalcasinobet-ca.com, a User must complete the registration process truthfully, keep account details current, and comply with all verification requests. Registration is personal to the named account holder and may not be transferred, sold, shared, or used on behalf of another person.

Eligibility and age

Minimum age: You must be at least 18 years old to use the Website, and where your Canadian province applies a higher lawful gambling age, you must meet that higher threshold. For Canadian context, this commonly means 19+ in most provinces and 18+ in Quebec, Alberta, or Manitoba. National Casino may require proof of age before allowing deposits, wagering, bonus use, or withdrawals.
Location and legality: Access by Canadian players is referenced in source public brand information; however, availability is not guaranteed in every province. National Casino does not state Ontario iGO/AGCO approval in the brand information, and source public brand information indicates that no AGCO licence is held. Players are responsible for checking whether use of the Website is permitted in their province before registering or depositing.

Registration process and verification

Account creation: You must provide accurate personal details, including your full legal name, date of birth, current residential address, email address, telephone details if requested, and any other information reasonably required for account setup.
Email verification: National Casino may require email confirmation before the Account is fully activated or before certain features become available.
KYC review: The Operator may request identification documents at any time, including government-issued photo ID, proof of address, proof of payment method ownership, and additional source-of-funds or source-of-wealth evidence where risk controls require it.
Ongoing monitoring: Verification is not a one-time process. The Operator may repeat KYC, request refreshed documents, or restrict transactions pending completion of compliance review.

User obligations

Accuracy of information: You must ensure all registration and payment information remains complete, accurate, and up to date. False, misleading, incomplete, or outdated information may result in suspension, voiding of promotions, delayed withdrawals, or account closure.
Single-account rule: Unless the Operator expressly authorizes otherwise in writing, each Player may maintain only one account. Duplicate, linked, or multi-person accounts may be closed or consolidated, and associated bonuses or winnings may be cancelled where abuse or fraud is reasonably suspected.
Password security: You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your Account where access results from your failure to protect those credentials.
Prohibited use: You must not register using another person's identity, use automated tools, manipulate games, collude with other users, or otherwise attempt to gain an unfair advantage.

Responsible gambling note: Where responsible-gambling tools are offered, deposit-limit requests may require contact with customer support through live chat, according to source public brand information.

Betting & Gameplay Rules

All bets, wagers, and gameplay at National Casino are subject to these Terms, the rules of the relevant game or sportsbook market, the published house rules, and any technical or settlement procedures applied by the Operator. By placing a bet or entering a game, the Player accepts the rules applicable at the moment of participation.

Placement and acceptance of bets

Bet validity: A bet or wager is considered received only when it is successfully recorded by the Website's systems. If there is a discrepancy between an on-screen display and the Operator's transaction records, the Operator's server records shall prevail unless mandatory law requires otherwise.
Limits: Minimum and maximum stake limits, payout caps, table limits, and game-specific restrictions may apply and may change without prior notice where reasonably necessary for risk management, technical operation, or legal compliance.
Errors: National Casino reserves the right to refuse, cancel, or void bets affected by palpable error, pricing error, game malfunction, duplicate processing, interrupted session, or other obvious technical irregularity.

Cancellation, interruption, and settlement

Before acceptance: A Player may only cancel or modify a bet before it is accepted and recorded by the system, and only where the relevant product interface permits cancellation.
After acceptance: Once accepted, a bet or completed game round ordinarily cannot be revoked by the Player. Requests for cancellation after acceptance are handled only in exceptional circumstances, such as confirmed technical failure or duplicate placement.
Interrupted games: If a game round is interrupted because of a disconnection, device issue, software failure, or similar event, the outcome shall be determined in accordance with the game provider's recovery logic and the Operator's records. If a round cannot lawfully or technically be completed, the stake may be refunded where supported by the underlying system logs.

Conduct standards in live casino and chat

Respectful behaviour: Players must not use abusive, discriminatory, threatening, harassing, defamatory, or obscene language in chat, live casino interfaces, or customer-support communications.
No fraud or manipulation: Collusion, bonus abuse, chip-dumping, use of bots, unfair coordination, use of stolen payment instruments, money laundering, or attempts to exploit software vulnerabilities are strictly prohibited.
Enforcement: The Operator may mute chat, void affected activity, suspend games, restrict account access, or close the Account where conduct rules are breached.

Bonus Terms

Any Bonus offered by National Casino on nationalcasinobet-ca.com is conditional, revocable, and governed by these Terms together with the specific promotional rules published for that offer. Where there is a conflict, the promotion-specific rules apply to the extent of the conflict, unless mandatory law requires a different outcome.

Activation and eligibility

Opt-in and qualification: A Bonus may require promotional code entry, manual activation, a minimum deposit, or compliance with account-verification conditions before it is credited.
Player status: Bonuses are available only to eligible Players using a valid single account. National Casino may refuse, remove, or reverse a Bonus if the account is duplicated, self-excluded, underage, restricted, or under compliance review.
Regional limits: Promotions may be unavailable in some Canadian provinces or to players in restricted jurisdictions. Source public brand information does not support Ontario regulated-market status, so no promotion should be understood as approved for Ontario's regulated iGaming market.

Wagering requirements and expiry

Playthrough: Bonus funds and any winnings derived from them may be subject to wagering requirements stated in the relevant promotion. Unless the promotion states otherwise, wagering is not complete until the full requirement has been satisfied within the stated promotional period.
Timeframe: Each promotion may specify an expiry date or number of days in which the Bonus must be used and any wagering completed. Unused or unfinished Bonus balances may expire after that period in 2026 or later promotional cycles, without compensation unless mandatory law requires otherwise.
Game weighting: Not all games contribute equally to wagering requirements. Certain slots, table games, live dealer games, or low-risk betting patterns may contribute at reduced percentages or be excluded entirely.

Prohibited games and bonus abuse

Restricted play: National Casino may exclude certain games, features, or bet types from Bonus eligibility, including play patterns that materially reduce risk while attempting to convert promotional value into withdrawable cash.
Abuse controls: The Operator may cancel a Bonus, confiscate Bonus winnings, and suspend or close an account if it reasonably determines that a Player has engaged in bonus hunting, collusion, delayed-round exploitation, equal-opportunity betting, irregular hedge wagering, or other abusive conduct.
Combining promotions: Unless National Casino expressly permits it, promotions may not be combined, stacked, or used simultaneously with other offers on the same activity or balance.

Payments & Withdrawals

National Casino may offer deposits and withdrawals through the payment methods listed in the cashier from time to time. For Canadian players, familiar methods may include cards, e-wallets, bank-linked options, or digital-asset methods; however, no specific method, including Interac e-Transfer, Interac Online, iDebit, Instadebit, or CAD support, is confirmed unless it is shown in the cashier at the time of use.

Deposits

Accepted methods: Deposit options may include bank cards, electronic wallets, and cryptocurrency or other digital payment channels where supported by the cashier and permitted by law. Availability may vary by province, verification status, and risk profile.
Ownership of funds: You may only use payment instruments registered in your own name, unless the Operator expressly approves another arrangement consistent with law and compliance requirements.
Processing and review: Deposits are usually credited after confirmation by the payment processor, but the Operator may delay, reject, or reverse a transaction pending security checks, chargeback review, or KYC completion.

Withdrawals

Verification first: Withdrawal requests may be held until identity, age, address, and payment-method ownership have been verified to the Operator's satisfaction.
Source and destination controls: National Casino may require withdrawals to be returned, where feasible, to the original deposit method or to a payment method verified in the Player's name.
Processing times: Internal review times, banking times, blockchain confirmation times, and third-party processor times may affect when funds are received. The Operator may apply additional review periods for large, unusual, or high-risk requests.

Limits, fees, and reversals

Financial limits: Minimum and maximum deposit or withdrawal thresholds may apply by method, currency, account tier, or security status. Any such limits are those shown in the cashier or otherwise communicated by the Operator.
Fees: National Casino may pass through banking, processing, conversion, network, or administrative fees where disclosed in the cashier, payment page, or applicable transaction notice. Where no fee is disclosed, the Player remains responsible for charges imposed by their own bank or provider.
Refunds and voids: If a bet is voided, cancelled, or affected by an error, the usual remedy is restoration of the affected stake or balance amount only. Bonus value attached to a void transaction may also be removed if the underlying qualifying transaction is reversed or deemed invalid.

Canadian payment note: Canadian bank-card restrictions or processor limitations may affect transaction success. Players should review the cashier before depositing and should not assume support for CAD or any Canada-specific rail unless currently displayed.

Limitation of Liability

National Casino will use reasonable care to provide access to nationalcasinobet-ca.com, maintain transaction records, and settle valid outcomes in accordance with published rules. However, to the fullest extent permitted by applicable law, the Operator's liability is limited as follows:

Accuracy and fairness: The Operator is responsible for operating the Website in line with its stated rules and for taking reasonable measures to maintain fairness, accuracy of results, and integrity of account balances based on its official records and provider data.
Technical exclusions: The Operator is not liable for loss arising from internet failure, device malfunction, telecommunications interruption, third-party software errors, cyberattack, force majeure, payment-provider outage, or unauthorized access caused by the Player's failure to protect credentials.
Error correction: National Casino may correct obvious mistakes, including pricing errors, settlement errors, duplicate credits, and technical miscalculations. Amounts credited by mistake do not become the Player's property and may be reversed.
Indirect loss excluded: The Operator shall not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profits, loss of opportunity, reputational harm, or data loss, except where such exclusion is prohibited by mandatory law.
Maximum compensation: In relation to any individual bet, game round, or disputed transaction, the maximum compensation payable by the Operator shall not exceed the amount of the relevant stake or bet, unless a greater amount is required by non-excludable law.

Intellectual Property Rights

All content made available on nationalcasinobet-ca.com, including software, code, databases, visual interfaces, logos, trade names, text, graphics, audio, video, layout, and game content, is protected by copyright, trademark, database, and other intellectual-property laws and remains the property of the Operator, its affiliates, licensors, or game providers.

Limited licence: National Casino grants Players a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, lawful, non-commercial entertainment in accordance with these Terms.
Restricted acts: You must not copy, reproduce, republish, scrape, modify, translate, reverse engineer, decompile, disassemble, transmit, distribute, display, frame, mirror, sell, licence, or otherwise exploit any part of the Website without prior written permission from the rights holder, except where a non-waivable legal right applies.
Brand protection: The name National Casino may only be used in relation to the services provided through nationalcasinobet-ca.com in accordance with these Terms and the Operator's rights.

Privacy & Data Protection

National Casino processes personal data in accordance with its Privacy Policy as published on nationalcasinobet-ca.com. By using the Website, you acknowledge that personal information may be collected, verified, stored, used, and shared where necessary for account administration, fraud prevention, responsible-gambling measures, customer support, payment processing, and legal or regulatory compliance.

Scope of processing: This may include identity data, contact details, payment information, device and usage data, gameplay history, and verification documents.
Compliance use: Data may be used for KYC, anti-fraud review, anti-money-laundering checks, bonus-abuse detection, and dispute handling.
Policy reference: Players should read the Privacy Policy together with these Terms to understand retention, security, lawful use, and any rights that may be available under applicable data-protection law.

Changes to Terms

National Casino may amend these Terms from time to time where reasonably necessary to reflect legal, regulatory, technical, security, operational, or commercial developments. The latest version published on nationalcasinobet-ca.com will govern future use from its stated effective date.

Notice methods: The Operator may notify Players of material changes by website banner, account notice, email, or other reasonable electronic means, using contact details associated with the Account where available.
User choice: If you do not agree to an updated version of the Terms, you must stop using the Website and may request account closure in accordance with applicable withdrawal and verification procedures.
Continued use: Continued access to or use of the Website after the effective date of updated Terms constitutes acceptance of those changes, to the extent permitted by law.

Termination & Suspension

National Casino may suspend, restrict, or terminate an Account where it reasonably believes that continued access would create legal, regulatory, financial, security, or integrity risk, or where the Player has breached these Terms.

Grounds for action

Terms breach: This includes underage use, inaccurate registration data, duplicate accounts, fraud, collusion, chargebacks, abusive conduct, bonus abuse, or prohibited jurisdiction access.
Compliance reasons: The Operator may suspend an Account pending KYC, source-of-funds review, sanctions screening, or investigation of suspicious transactions or responsible-gambling concerns.
Operational reasons: Access may also be limited if the Website, game supplier, payment route, or legal status changes in a way that affects service availability.

Procedure and treatment of funds

Notice: Where appropriate and legally permissible, National Casino will notify the Player of suspension, restriction, or closure through the Website, email, or another account contact channel. Immediate action may be taken without prior notice where fraud, security, or legal urgency requires it.
Investigation hold: During review, gameplay, deposits, withdrawals, or bonus use may be paused while the Operator examines account activity and supporting documents.
Balance handling: Verified cleared funds remaining in the Account may be returned to the Player after deduction of chargebacks, processing reversals, void transactions, or amounts subject to lawful withholding. Bonus balances and winnings connected to breaches may be cancelled.

Player-initiated closure

Closure request: A Player may request account closure at any time, subject to settlement of open bets, pending verification, and the Operator's legal obligations to retain records.
Residual balances: Before closure is completed, the Player may be asked to withdraw any eligible remaining real-money balance using a verified payment method.

Governing Law & Jurisdiction

These Terms and any dispute arising from or connected with the use of National Casino at nationalcasinobet-ca.com shall be governed primarily by the laws applicable to the Operator in Curacao, subject to overriding mandatory laws that may apply to the Player in their place of residence or access. Nothing in these Terms guarantees that the Website is lawful or available in every part of Canada, and players must check provincial restrictions before use.

Dispute resolution process

Initial complaint: The Player should first contact customer support and provide sufficient detail, including account identifiers, dates, transaction references, screenshots if available, and a clear description of the issue.
Internal review: National Casino will review the complaint using account records, game logs, payment records, and provider data where relevant. The Operator's official records will generally be the basis for resolution unless mandatory law requires otherwise.
Escalation: If the complaint concerns legal or contractual interpretation and is not resolved through customer support, the matter may be escalated internally to the legal or compliance function where available.
Formal forum: Subject to any mandatory consumer rights that cannot be excluded, unresolved disputes may be submitted to the courts or other competent forum having jurisdiction over the Operator or otherwise determined by applicable law. If arbitration is separately agreed between the parties after a dispute arises, that agreement may govern the procedure.

Canadian market clarification: Source public brand information states that National Casino does not hold an Ontario AGCO licence. Accordingly, no statement in these Terms should be read as confirmation of eligibility for Ontario's regulated iGaming market.

Contact Information

National Casino makes the following contact and corporate information available in the brand information provided for nationalcasinobet-ca.com:

Official website: https://nationalcasinobet-ca.com
Customer support: live chat is referenced in source public brand information as an available support method for certain requests, including some responsible-gambling deposit-limit assistance.
Customer support email: not specified
Legal department email: not specified
Phone: not specified
Mailing address: not specified
Legal address: not specified
Operator named in brand information: TechSolutions Group N.V.
Operator jurisdiction named in brand information: Curacao
Licence information: source public brand information states operation under a Curacao licence; licence number and full validity details are not specified

Where contact details are not specified above, Players should use the support channels published on nationalcasinobet-ca.com at the time of access. For Canadian responsible-gambling support, local resources such as ConnexOntario, PlaySmart, or GameSense may be relevant depending on your province.